Legal

Welcome to the website of Hagi’s Grooming GmbH available at https://www.hagis.de/ (hereinafter the “Website”). Please read this Privacy Policy carefully.

1. Our Commitment

Every individual has the right to the protection of their personal data, defined as any information relating to an identified or identifiable natural person (hereinafter “Personal Data”).

We respect the right of users to be informed when their Personal Data is collected and processed. When using data that may directly or indirectly identify you, we always comply with the principle of strict necessity.

For this reason, we have designed our Website so that the use of Personal Data is limited to the minimum necessary and only for the purposes for which the data was collected and/or processed.

We do not process Personal Data when we can provide our services through anonymous or aggregated information, traffic data, or other means that do not directly identify users, except where processing is necessary or required by competent authorities or applicable law.

2. Data Controller and Contact Information

Within the scope of applicable data protection laws, the controller responsible for processing Personal Data is:

For the purposes of the Data Protection Legislation (as defined below), Hagi’s Grooming GmbH, a German company with its registered office at Scheibenstraße 45, 40479 Düsseldorf, Germany, registered with the Commercial Register of the Local Court of Düsseldorf under HRB 109818, VAT Identification Number DE456116980, represented by its Managing Director Seaver Rada (hereinafter “Hagi’s Grooming”, “us”, “we” or “our”), is the controller of your Personal Data.

These Privacy Policy provisions apply to all Personal Data collected and processed when users access our Website, purchase products, create accounts, subscribe to newsletters, or complete forms on the Website.

This Privacy Policy explains how Hagi’s Grooming GmbH collects, processes, stores, and protects your Personal Data, the purposes for which data is used, the legal basis for processing, and your rights regarding your Personal Data.

To ensure the accuracy of your Personal Data in our records, please notify us of any changes by contacting: info@hagis.de

If you have questions regarding your Personal Data or this Privacy Policy, please contact us at: info@hagis.de

3. Applicable Law

All Personal Data processed through the Website and/or in connection with purchases is collected and processed in accordance with applicable data protection laws, including:

Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR)
Applicable German data protection legislation

4. Purposes of Processing and Legal Basis

Online Sales and Order Processing

We process Personal Data to provide our e-commerce services, including:

Processing and fulfilling orders
Delivering products
Managing returns and refunds
Communicating regarding purchases
Providing customer support

The legal basis for this processing is the performance of a contract pursuant to Art. 6(1)(b) GDPR.

Marketing Communications

With your consent, or where legally permitted, we may process your Personal Data for marketing purposes, including:

Sending newsletters
Informing you about products, launches, promotions, campaigns and events
Delivering personalized advertising via email, social media platforms, SMS, or other digital channels

The legal basis for this processing is your consent pursuant to Art. 6(1)(a) GDPR and/or our legitimate interests pursuant to Art. 6(1)(f) GDPR where applicable.

You may withdraw your consent at any time by:

Clicking the unsubscribe link included in marketing emails
Contacting us at info@hagis.de

Advertising and Analytics

We may work with advertising and analytics providers to better understand user behavior and improve our services.

This may involve the use of:

Cookies
Pixels
Tracking technologies
Analytics tools
Advertising identifiers

These technologies may collect:

IP address
Browser type
Device information
Pages visited
Shopping behavior
Location data
Traffic data

We may also use certain advertising services from third-party platforms including:

Meta (Facebook / Instagram)
Google
Substack
Cosmos
Pinterest
TikTok

The legal basis for this processing is your consent obtained through our cookie management tool.

Further details can be found in our Cookie Policy.

Fraud Prevention and Security

We may process Personal Data to:

Detect fraudulent activity
Prevent unauthorized access
Protect customer accounts
Monitor suspicious transactions
Protect the Website against abuse or cyberattacks

This processing is based on our legitimate interests pursuant to Art. 6(1)(f) GDPR.

5. Obligation to Provide Personal Data

Providing certain Personal Data is necessary for:

Processing orders
Delivering products
Providing customer support
Complying with legal obligations

Failure to provide required information may prevent us from processing orders or providing services.

Any additional information provided voluntarily is optional.

Mandatory fields are generally marked with an asterisk (*).

6. Recipients of Personal Data

Your Personal Data may be shared with trusted third-party service providers who process data on our behalf and in accordance with GDPR requirements.

These recipients may include:

Payment service providers
Shipping and logistics companies
Hosting providers
IT and cloud service providers
Customer service providers
Marketing and advertising providers
Analytics providers
Fraud prevention and cybersecurity providers

We may also disclose Personal Data to public authorities or law enforcement agencies where required by law.

7. Data Security and Retention

We implement appropriate technical and organizational security measures to protect Personal Data against:

Unauthorized access
Loss
Destruction
Alteration
Disclosure
Misuse

We retain Personal Data only for as long as necessary to fulfill the purposes described in this Privacy Policy or as required by applicable laws.

Once Personal Data is no longer required, it will be securely deleted or anonymized.

8. International Data Transfers

Personal Data may be processed within the European Union (EU) or European Economic Area (EEA).

Where Personal Data is transferred outside the EU/EEA, we ensure that appropriate safeguards are implemented in accordance with GDPR requirements, including:

EU Standard Contractual Clauses
Adequacy decisions by the European Commission
Other legally approved safeguards

For further information regarding international transfers, please contact us at: info@hagis.de

9. Your Rights

Under the GDPR, you have the following rights regarding your Personal Data:

Right to Withdraw Consent

You may withdraw your consent at any time.

Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

Right of Access

You have the right to request confirmation as to whether we process your Personal Data and to access such data.

Right to Rectification

You have the right to request correction of inaccurate or incomplete Personal Data.

Right to Erasure

You may request deletion of your Personal Data where legally applicable.

Right to Restrict Processing

You may request restriction of processing under certain legal conditions.

Right to Data Portability

You may request a copy of your Personal Data in a structured, commonly used and machine-readable format.

Right to Object

You may object to processing based on legitimate interests, including direct marketing.

Right to Lodge a Complaint

You have the right to lodge a complaint with a competent supervisory authority.

For Germany, supervisory authorities can be found here:

European Data Protection Board – Supervisory Authorities

10. Contact

If you have any questions regarding this Privacy Policy or the processing of your Personal Data, please contact:

Hagi’s Grooming GmbH
Scheibenstraße 45
40479 Düsseldorf
Germany

Email: info@hagis.de